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FAQ

GENERAL QUESTIONS

Do you provide equipment and services for plant-based shredding?

Yes, we supply equipment and services for both plant-based shredding and mobile shredding. We have sold many plant-based parts and systems. Please, contact us at 866-520-8762 to find out about our current stock of plant-based equipment. 

How many service locations do you have?

We currently have two service locations dedicated to the service and refurbishment of mobile shredding vehicles. Our main headquarters is located at 13026 W McFarlane Rd., Airway Heights, WA 99001, and our other location is at 1939 Golden Heights Rd. #200, Fort Worth, TX 76177. We also have a number of trusted of third-party vendors located across the U.S. For more information on our service locations, or a third-party vendor, please contact us at 866-520-8762.

How big are ShredSupply's facilities?

We currently occupy two large industrial buildings on about 4 acres of land in Airway Heights, WA shared with our sister company, Shredfast. This facility includes a full machine shop, paint booth, parts warehouse, fabrication shop, box shop and assembly areas. Our 65,000 sq/ft manufacturing facility is the largest of its kind in the world. We just relocated to a new larger facility in Fort Worth, TX. We are also currently undergoing expansion efforts and will soon be relocated to an even larger facility in Airway Heights.

How many people do you employ?

Currently, we employ between 12 to 15 of some of the best workers in the Spokane, WA and Fort Worth, TX area. Many of our employees have over 10+ years of experience working on industrial shredding equipment. This knowledge and expertise are what sets ShredSupply equipment and service apart.

SHREDDING VEHICLE QUESTIONS

What does Payload Capacity include?

Payload Capacity includes the vehicle with full fluids (including fuel) and a standard size operator.  The term Payload Capacity generally exceeds legal weight and could result in unlawful operation.  For Legal Payload Capacity, please contact the OEM. Find this and all other specs in the product pages.

Do you export vehicles?

Yes, ShredSupply has exported equipment around the globe. We recondition and sell vehicles that will comply with the transportation regulations of your country. We can also supply refurbished van bodies for you to outfit with the chassis of your choice in your locality. We also regularly ship parts internationally. For more information on how we can refurbish and/or export a vehicle to meet your international needs contact us.

Do you provide on-site training?

Yes, we can provide on-site training for all of the equipment we sell. This includes everything from start-up and shut-down to preventative maintenance.

Do you accept trade-ins?

Yes, we do accept trade-ins. Please contact us with the equipment information that you are looking to trade and we can figure out the best solution for both parties.

Do you sell new Shredding Vehicles?

No, we only sell used and refurbished shredding vehicles. You can find new equipment at our sister company, Shredfast. They carry some of the industries best mobile shredding and mobile document collection vehicles as well as other equipment for the document destruction industry. You can visit their website at shredfast.com or contact them at 800-299-8437.

PARTS QUESTIONS

Do you have parts for all makes and models of shredding vehicles?

We provide genuine OEM parts for Shredfast equipment. We provide remanufactured and aftermarket parts for all other makes and models of shredding vehicles.

Do you export parts?

Yes, ShredSupply regularly ships parts internationally. For more information on how we can provide you with replacement parts contact us by phone at 866-520-8762 or by e-mail at parts@shredsupply.com

What is your return policy?

Please, visit our return policy page to view our parts return policy.

SERVICE QUESTIONS

Do you provide Service nationwide?

Yes, we can dispatch one of our expert service technicians anywhere in the U.S. to service your Shredfast, Shred-Tech, UltraShred or VecoPlan shredding truck.

Do you provide on-site service?

Yes, we provide both on-site and off-site service. We can dispatch a service technician anywhere in the U.S. to service your Shredfast, Shred-Tech, UltraShred, or VecoPlan shredding truck.

Do you provide off-site service?

Yes, we provide both off-site and on-site service. We have two locations dedicated to the service and refurbishment of mobile shredding trucks. They are located in Airway Heights, WA, a suburb of Spokane, and Fort Worth, TX. We also have a tow truck that can haul a mobile shredding truck to any one of our facilities.

RENTAL QUESTIONS

How long can I rent a shredding truck?

You can rent by the day, the week, or by the month. For pricing, please contact us.

Where are your rentals located?

We have shredding truck rentals at both of our facilities located in Airway Heights, WA and Fort Worth, TX. For current availability, please contact us.

What are the makes and models of your rentals?

We have rental trucks of different makes and models and of different specifications and features. You may choose which you prefer depending on current availability. For current availability, please contact us.

Do you have NON-CDL rental trucks?

Yes, we do have NON-CDL rental trucks. However, the majority of our rentals require a CDL. Please contact us for current availability.

LITERATURE, DOCUMENTATION, & MANUALS

How can I get a company overview brochure?

You can download a company overview brochure by navigating to the Get a Brochure link to find all ShredSupply’s brochures. If a brochure is not available, or you would like more information on our company, feel free to contact us.

How can I get a product/service brochure?

You can download a brochure by navigating to a product page and clicking the vehicle brochure button. You can also go to the Get a Brochure link to find all ShredSupply’s product and service brochures. If a brochure is not available, or you would like more information on a product or service, feel free to contact us.

How can I get a new operations or maintenance manual?

To get a new operations or maintenance manual you must contact the OEM of the shredding vehicle or piece of equipment that you purchased.

PRICING, QUOTES, AND DEMOS

Can you provide a price quote?

 To receive a free price quote, simply click on the ‘Get A Quote’ link on any product page, send us the corresponding e-mail, and a sales representative will be in contact with you shortly to discuss pricing options. You can also contact a sales representative directly at 866-520-8762 – they will be happy to discuss pricing options with you.

Do you offer live equipment demos?

We would be more than happy to accommodate an equipment demonstration for you at our Airway Heights, WA or Fort Worth, TX location depending on the equipment location. This would include a tour of our facilities and a live demonstration of our equipment.

GOT A QUESTION?

If you cannot find the answer to your question, you can go to the Contact page and contact us directly, or fill out the form below and we will get back to you as soon as possible. Thanks for your interest!

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